Frequently Asked Questions
Everything you need to know about your Western wear and gear.
How do I determine the correct size for cowboy boots?
Western boots typically run a half-size larger than standard sneakers. We recommend sizing down by 0.5 for a snug fit that will naturally mold to your feet over time.
What is your return policy on leather goods?
We accept returns on unworn items with original tags within 30 days of purchase. Please note that custom-shaped hats and monogrammed leather goods are final sale.
Do you offer international shipping?
Yes, Henderson's Western Store ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I care for my felt cowboy hat?
To maintain its shape and quality, store your hat upside down on its crown. Use a soft-bristled brush in a counter-clockwise motion to remove dust and surface dirt.
Are your belts made of genuine leather?
Absolutely. All Henderson's belts are crafted from 100% full-grain leather, ensuring durability and a premium aesthetic that improves with age.
Can I track my order once it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.